We currently ship to: Australia, United States, United Kingdom, New Zealand, Canada, China, Indonesia, Singapore, Hong Kong and India.

All orders are shipped via DHL Express.

Orders are prepared and dispatched within 1–3 business days (Monday–Friday, excluding public holidays).

Delivery typically takes 3–10 business days after dispatch, depending on destination.

All shipments are sent on a Delivered Duties Paid (DDP) basis. Duties and taxes are calculated at checkout and no additional charges are payable upon delivery.

Complimentary express shipping is available on orders over A$850 AUD as standard.
Active promotion: complimentary express shipping on every order, no minimum spend, until 30 June 2026.

Estimated delivery timeframes (after dispatch)

Australia: 3 – 5 business days

United States / Canada: 5 – 8 business days

United Kingdom: 4 – 7 business days

Singapore / Hong Kong / China / India / Indonesia: 5 – 10 business days

New Zealand: 4 – 7 business days

Timeframes are estimates only and may be extended by customs, public holidays, or unforeseen courier delays.

Every order is prepared with meticulous care to ensure flawless presentation.

• Processing time: 1 – 3 business days (Monday–Friday).
• Orders begin processing within 1 – 3 business days. Processing times may vary depending on supplier location and stock confirmation.
• Once dispatched, you’ll receive a confirmation email and a DHL Express tracking link to follow your parcel in real time.
• Tracking typically activates within 24 hours.

Our Customer Support team monitors all orders and can assist with tracking, delivery adjustments, or updates at any stage.

Occasionally, your order may arrive in more than one parcel. Items may be shipped separately if sourced from different international supplier locations.

You’ll receive a separate tracking link for each shipment. All items remain fully insured and no additional delivery fees apply.

All orders are shipped on a Delivered Duties Paid (DDP) basis. Duties, taxes, and brokerage fees are calculated at checkout and no additional charges are payable upon delivery.

In rare cases, local customs authorities may request additional information or documentation from the recipient. Any such requests will be supported by our team and DHL.

• No additional customs payments are due upon delivery.
• Duties are automatically calculated according to your destination and product category (HS code).
• In rare cases, local customs may request ID verification or re-assessment; our team and DHL Express will assist promptly to resolve this.

This ensures fast, hassle-free clearance and eliminates unexpected charges.

All Sleek Sartor shipments are fully insured against loss or damage until they reach you.

DHL Express provides tracked, signature-verified delivery for every parcel.

If your parcel is delayed, arrives damaged, or does not arrive as expected, please contact help@sleeksartor.com as soon as possible. Sleek Sartor will work directly with DHL Express to investigate the shipment and arrange a replacement or refund where appropriate.

Orders are securely packaged for protection during transit. Where provided by the brand or supplier, original packaging such as boxes, dust bags, or authenticity materials will be included.

For your protection, all deliveries require a signature upon receipt.

If you are unavailable, DHL will attempt re-delivery or contact you to arrange a convenient collection time or service point.

If a parcel is returned to origin due to failed delivery attempts or being uncollected, the order will be treated as a refused shipment and applicable return and logistics costs, will be deducted in accordance with our Returns & Exchange Policy.

We are committed to sustainable luxury.

• All shipping cartons are FSC-certified and recyclable.
• Minimal plastic is used, and low-VOC inks are employed for printed materials.
• Our goal is to deliver responsibly without compromising quality or presentation.

During major holiday periods (November – January) and global courier peaks, please allow additional time beyond our standard (1-3 business days) and estimated delivery windows.

We recommend placing gift orders early to ensure timely arrival.

For urgent or time-sensitive purchases, contact help@sleeksartor.com for tailored delivery guidance.

Once an order is confirmed and submitted for fulfilment, modifications or cancellations are generally not possible, as processing begins immediately within our automated logistics network. This includes product selection, shipping address, and payment details.

If detected promptly (e.g., duplicate orders), contact help@sleeksartor.com immediately. If the order has shipped, you may return it after delivery under our Returns & Exchange Policy.

Business name: Sleek Sartor
Operated by ELITEENSEMBLE PTY LTD (ABN 72 677 901 272 / ACN 677 901 272)
Last updated: January 2026

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1. Overview & Responsibilities

This Shipping & Delivery Policy explains how Sleek Sartor (“we”, “our”, “us”) manages order processing, international shipping, and delivery across our global markets.

We partner with a network of international supplier and distribution partners and use premium couriers such as DHL Express (or equivalent) to ensure orders are delivered securely and transparently.

Where this Policy differs from our general Terms & Conditions, this Policy takes precedence.

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2. Dispatch & Processing Time

Orders are typically processed and dispatched within 1–3 business days (business days exclude weekends and public holidays). Processing times may vary depending on supplier location and stock confirmation.

Shipments are handled by DHL Express or an equivalent premium courier.

“Dispatch” refers to the moment your parcel leaves our supplier’s fulfilment warehouse; transit time begins once collected by the courier.

All products are sourced brand-new through established authorised distribution channels and verified supply partners.

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3. Shipping Rates & Cost Structure

3.1 DHL Express Shipping Rates

All orders placed on Sleek Sartor are shipped via DHL Express.

At launch, Sleek Sartor ships exclusively to a selected group of international destinations, as outlined in Section 3.3 below.

Shipping rates are determined by the destination country and are calculated automatically in real time at checkout.

Rates are based on destination, order size/weight, and courier rate structures, and are displayed in your local currency at checkout prior to payment.

Shipping fees may vary from time to time due to carrier pricing updates, fuel surcharges, and international logistics adjustments.

3.2 Complimentary Express Shipping (Orders Over A$850 AUD)

Sleek Sartor offers complimentary worldwide DHL Express shipping on all orders over A$850 AUD
(after discounts, before taxes and duties) as our standard shipping benefit.

This standard offer applies automatically at checkout and cannot be combined with other shipping offers.

From time to time, Sleek Sartor may run promotional campaigns that supersede this standard. During an active promotion, the promotional terms apply and the minimum spend or other conditions outlined in this section may be temporarily waived.

Active promotion (5 May 2026 to 30 June 2026): Complimentary DHL Express shipping is available on every order, with no minimum spend, to all destinations we serve. The discount is applied automatically at checkout. The standard shipping benefit described above resumes on 1 July 2026.

3.3 Standard Shipping Rates

Shipping costs are calculated at checkout based on destination and order characteristics (including weight/volumetric weight). The final shipping cost is always shown prior to payment.

We will progressively expand shipping to additional regions as the business grows, and any updates will be reflected on this page.

3.4 Item-Based Shipping Multipliers

Shipping costs may increase for multi-item orders or bulky items due to courier volumetric-weight pricing. Any applicable increase is calculated automatically and displayed at checkout before payment.

3.5 High-Volume & Oversized Items

Bulky or oversized items such as boots, structured bags, outerwear, or large cartons, may incur additional shipping or dimensional weight charges. Any such surcharge is shown at checkout before payment.

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4. Tracking & Notifications

Once your order has been dispatched, you’ll receive a DHL Express tracking number by email.

Tracking activates within 24 hours and provides live updates until delivery.

Customers can also log in to their Sleek Sartor account to monitor progress or contact our support team for real-time assistance.

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5. Delivery Times & Customs

Typical delivery timeframe: 3 – 10 business days after dispatch.

Timeframes may vary by destination or customs clearance procedures.

Sleek Sartor is not liable for delays caused by factors beyond our control (e.g., customs holds, public holidays, or weather events).

5.1 Duties & Taxes Liability (Updated)

Sleek Sartor includes import duties and taxes in the total purchase price displayed at checkout. These charges are automatically calculated based on the shipping destination and item value to provide a fully landed price for our customers.

This ensures that you will not be required to make additional payments to customs upon delivery.

If a shipment is refused or returned due to inaccurate delivery details or unclaimed status, return fees and handling charges may be deducted from any eligible refund.

Customers should monitor their courier notifications and respond promptly to avoid delays or storage charges.

In rare cases, local customs authorities may request additional information from the recipient.

5.2 Customs & Import Regulations

For some destinations, customs authorities may require additional recipient information (such as a tax identification number) for clearance, particularly for higher-value shipments. Where required, the courier may contact the recipient directly. This may extend delivery timeframes.

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6. Packaging & Contents

Each order is carefully prepared for discretion and protection.

Where provided by the brand or supplier, items may include original packaging such as dust bags, boxes, or authenticity materials. All orders are securely packaged in reinforced outer cartons for transit protection.

Invoices or pricing documents are not included in the parcel.

Where possible, Sleek Sartor uses sustainably sourced and recyclable materials to minimise environmental impact.

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7. Failed Delivery & Returns in Transit

If a parcel cannot be delivered due to an incorrect address, refusal, or non-response to courier communication, it may be held or returned to origin.

Additional return-to-origin or re-delivery fees may apply and may be deducted from any eligible refund where applicable under our Returns & Exchange Policy.

All Sleek Sartor shipments are fully insured until delivered and signed for by the recipient or authorised representative.

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8. Returns & Reverse Shipping

At Sleek Sartor, exceptional service continues well beyond your purchase. Our returns process is designed to be effortless, transparent, and consistent with the standards of luxury retail.

Returns are accepted within 14 days of delivery, provided items remain unworn, unused, and in pristine condition with all original designer packaging, tags, and authentication materials intact.

To initiate a return, please contact help@sleeksartor.com to obtain a Return Authorisation (RA) and where applicable, a DHL Express return label and instructions.

Every return is fully tracked and insured until safely received and inspected at our inspection facility.

8.1 Return Shipping & Duties

• Defective or Incorrect Items
  Return shipping is complimentary, and any related duties or processing fees are fully covered by Sleek Sartor.
  

• Size Exchanges (Same Product, Different Size)
  We understand that sizing can vary across designer brands. To ensure your confidence when shopping, Sleek Sartor covers all costs associated with approved size exchanges of the same product including return shipping, re-shipment, and any applicable duties or processing fees. Once approved, your replacement item will be dispatched via complimentary express delivery, with no additional duties or taxes charged on the replacement.

• Change-of-Mind Returns and Uncollected or Refused Shipments
  For returns initiated due to change of mind, or for shipments that are uncollected, refused, or where the recipient fails to respond to courier or customs notifications, the following costs may be deducted from the refund:

1. Two-way transportation costs.
2. Re-importation or customs-clearance fees.
3. Up to a 4 % payment-processing fee.

Refunds are issued to the original payment method once the item has passed quality inspection. Processing typically takes 5 – 10 business days, depending on your financial institution.

For complete eligibility conditions, timelines, and exceptions, please refer to our Returns & Exchange Policy.

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9. Limitations & Liability

While Sleek Sartor endeavours to ensure a seamless global delivery experience, certain factors remain outside our direct control.

• We cannot guarantee uninterrupted courier service or specific delivery times once an order has been dispatched.

• Delays caused by customs inspection, courier backlogs, or unforeseen events (such as weather, strikes, or local emergencies) are beyond our control.

• All product prices displayed at checkout include import duties, taxes, and applicable fees based on your shipping destination. These charges are collected by Sleek Sartor at the point of sale to ensure a Delivered Duties Paid (DDP) service, meaning no additional payments are required upon delivery.

• In rare instances where a customs authority re-assesses or applies a duty variance beyond the calculated amount, Sleek Sartor will work with the courier and customer to resolve the matter promptly and fairly.

• Claims for damage or loss in transit must be lodged within 7 days of delivery confirmation.
  

Orders to regions under temporary courier suspension will not be fulfilled until normal operations resume.

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10. Changes & Updates

This Policy may be updated periodically to reflect courier changes, tariffs or legal requirements.

Material updates will be posted on our website and communicated where relevant.

Continued use of our Services after updates signifies acceptance of the revised terms.

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11. Contact

Customer Support – Sleek Sartor
📧 help@sleeksartor.com
Business Address: 20B, 1 Maitland Place, Norwest NSW 2153, Australia
Postal Address: PO Box 557, Kellyville NSW 2155, Australia