Sleek Sartor proudly delivers curated luxury collections to discerning clients worldwide.
We currently ship to Australia, the United States, the United Kingdom, New Zealand, Canada, China, Indonesia, Singapore, Hong Kong, and India.

All orders are handled by DHL Express or an equivalent premium courier.
Typical delivery time: 3 – 10 business days after dispatch.
We offer complimentary express shipping on orders over A$ 850 AUD (after discounts, before taxes).

Delivery times may vary depending on customs clearance and local courier operations.
For estimated delivery windows or tailored delivery requests, contact help@sleeksartor.com.

Estimated Delivery Timeframes (after dispatch)

Region

Estimated Delivery Window

Australia: 3 – 5 business days

United States / Canada: 5 – 8 business days

United Kingdom / EU: 4 – 7 business days

Asia-Pacific (Singapore, HK, China, India, Indonesia): 5 – 10 business days

New Zealand: 4 – 7 business days

Timeframes are estimates only and may be extended by customs, public holidays, or unforeseen courier delays.

Every order is prepared with meticulous care to ensure flawless presentation.

• Processing time: 1 – 3 business days (Italy local time)
• Once dispatched, you’ll receive a confirmation email and a DHL Express tracking link to follow your parcel in real time.
• Tracking typically activates within 24 hours.

Our Customer Support team monitors all orders and can assist with tracking, delivery adjustments, or updates at any stage.

Occasionally, your order may arrive in more than one parcel if items are sourced from different fulfilment centres.You’ll receive a separate tracking link for each shipment.All items remain fully insured and no additional delivery fees apply.

Sleek Sartor operates on a Delivered Duties Paid (DDP) basis.
This means all import duties, taxes, and brokerage fees are calculated and collected at checkout — so you pay a single, transparent price.

• No additional customs payments are due upon delivery.
• Duties are automatically calculated according to your destination and product category (HS code).
• In rare cases, local customs may request ID verification or re-assessment; our team and DHL Express will assist promptly to resolve this.

This ensures fast, hassle-free clearance and eliminates unexpected charges.

All Sleek Sartor shipments are fully insured against loss or damage until they reach you.
DHL Express provides tracked, signature-verified delivery for every parcel.

If your parcel is delayed, damaged, or missing, contact help@sleeksartor.com within 7 days of delivery so we can open an insurance claim and resolve it swiftly.

Orders are packaged discreetly: designer boxes or dust bags are placed inside reinforced outer cartons to protect both the contents and your privacy.

For your protection, all deliveries require a signature upon receipt.
If you are unavailable, DHL will attempt re-delivery or contact you to arrange a convenient collection time or service point.
Parcels uncollected after repeated attempts may be returned to origin, with applicable return fees deducted as described in our Returns & Exchange Policy.

We are committed to sustainable luxury.

• All shipping cartons are FSC-certified and recyclable.
• Minimal plastic is used, and low-VOC inks are employed for printed materials.
• We collaborate with DHL Express on carbon-offset programs and eco-efficient routing.
• Our goal is to deliver responsibly without compromising quality or presentation.

During major holiday periods (November – January) and global courier peaks, please allow additional time for order processing and delivery.We recommend placing gift orders early to ensure timely arrival.For urgent or time-sensitive purchases, contact help@sleeksartor.com for tailored delivery guidance.

From time to time, select limited-edition or capsule collections may be offered as pre-order or made-to-order items.Estimated dispatch timelines are displayed on each product page. You will receive email confirmation once production or sourcing is complete and your order is ready for dispatch.

Once an order is confirmed and enters automated fulfilment, modifications or cancellations cannot be guaranteed.This includes product selection, shipping address, or payment method.

If detected promptly (e.g., duplicate orders), contact help@sleeksartor.com immediately.If the order has shipped, you may return it after delivery under our Returns & Exchange Policy.