Returns & Exchange Guide

We want every Sleek Sartor purchase to feel entirely right for you.

As part of our commitment to transparency and customer confidence, you have the right to cancel your purchase within 14 days of receiving your order — without penalty and without the need to provide a reason.

To exercise this right, contact help@sleeksartor.com and our Customer Support team will assist you in accordance with applicable consumer-protection laws.

Within 14 days of receiving your order, email help@sleeksartor.com to request a Return Authorisation (RA).

Once approved, you’ll receive a DHL Express prepaid label and step-by-step instructions.

Each return is tracked through our international logistics network until it reaches our inspection facility.

Once processed, you’ll receive email confirmation of your refund or exchange. Refunds are typically credited to the original payment method within 5 – 10 business days, depending on your financial institution.

Please return items in their original designer packaging, including boxes, dust bags, authentication cards, and tags.
Products must be unworn, unused, and undamaged to qualify for refund or exchange.
Once collected by DHL Express, tracking updates will be provided until inspection is complete.
Refunds or exchanges are processed only after quality verification.

Items showing wear, alteration, or missing packaging components may be declined and returned to you.
For detailed eligibility, see our Returns & Exchange Policy.

Once your returned item passes inspection, you’ll receive confirmation of refund approval.
Refunds are issued to the original payment method in the same currency as purchase, generally within 5 – 10 business days.

If a return does not meet Sleek Sartor’s standards — for example, evidence of wear, removed tags, or missing authentication materials — the refund may be declined and the item returned at your expense.

Change-of-mind, uncollected, or refused shipments may incur deductions for two-way transportation, re-import/customs fees, or up to a 4 % payment-processing charge.
No deductions apply to approved exchanges or defective/incorrect items.

All orders are shipped Delivered Duties Paid (DDP); therefore, no additional import duties or taxes are payable at delivery or upon authorised return.

Exchanges are designed to be effortless.
If you wish to exchange an item for a different size or variant, contact help@sleeksartor.com within 14 days of delivery to confirm availability.
Once approved, you’ll receive an RA number and a prepaid DHL Express label.

• Size exchanges: complimentary return + re-shipment — no deductions or extra duties apply.
• Alternative item or colour: if unavailable, a store credit (valid 12 months) or refund will be issued.

All exchanges must meet standard return conditions — items must be unworn, unused, and returned with all original packaging and tags intact.

For hygiene and safety reasons, certain categories are non-returnable once opened or worn:

• Intimate apparel, swimwear, and earrings
• Beauty, fragrance, and skincare items with broken seals
• Any product worn, altered, or damaged after delivery

These exclusions maintain the integrity and pristine condition of our luxury catalogue.If unsure, please contact help@sleeksartor.com before initiating a return.

Returns may be declined if:

• Items show signs of wear, use, or damage
• Tags, security seals, or packaging are missing or tampered
• Components (boxes, dust bags, cards) are incomplete
• The product was altered, customised, or cleaned post-delivery
• The return was initiated after the 14-day period

Declined returns will be shipped back to the sender.
All inspections are performed with fairness and consistency to protect both customers and brand partners.

Once an order enters our automated fulfilment system, we cannot modify or cancel it, including product selections, addresses, or payment methods.
We encourage customers to review all details carefully before checkout.

In limited cases — such as duplicate orders or early input errors — please contact help@sleeksartor.com immediately.If the order has already shipped, you may still return it under our standard Returns & Exchange Policy once delivered.