Returns & Exchange Policy

We want every Sleek Sartor purchase to feel entirely right for you.

As part of our commitment to transparency and customer confidence, you have the right to cancel your purchase within 14 days of receiving your order, without penalty and without the need to provide a reason.

To exercise this right, contact help@sleeksartor.com and our Customer Support team will assist you in accordance with applicable consumer-protection laws.

Within 14 days of receiving your order, email help@sleeksartor.com to request a Return Authorisation (RA).

Once approved, you will receive a DHL Express prepaid return label and step-by-step instructions.

For change-of-mind returns, applicable return shipping costs, customs re-import fees, or payment processing charges may be deducted from your refund. No deductions apply for approved exchanges or for faulty, damaged, or incorrect items. Please refer to the Full Returns & Exchange Policy for complete details.

Each return is tracked through our international logistics network until it reaches our inspection facility.

Once processed, you’ll receive email confirmation of your refund or exchange. Refunds are typically credited to the original payment method within 5–10 business days, depending on your financial institution.

Please return items in their original designer packaging, including boxes, dust bags, authentication cards, and tags.

Products must be unworn, unused, and undamaged to qualify for refund or exchange.

Once collected by DHL Express, tracking updates will be provided until inspection is complete. Refunds or exchanges are processed only after quality verification.

Items showing wear, alteration, or missing packaging components may be declined and returned to you.
For detailed eligibility, see our Full Returns & Exchange Policy.

All orders are shipped Delivered Duties Paid (DDP). No additional duties or taxes are payable on approved returns or exchanges of the same item.

If you receive an item that is faulty, damaged, or incorrect, please contact help@sleeksartor.com within 48 hours of delivery and include your order number along with clear photos of the issue.

Once reviewed, our Client Care team will provide return instructions. In these cases, Sleek Sartor will arrange the return and cover the associated shipping costs.

Return instructions and the appropriate return address will be provided after your return request has been approved.

Please do not send any items back without prior authorisation, as unauthorised returns may not be accepted.

Once your returned item passes inspection, you’ll receive confirmation of refund approval.

Refunds are issued to the original payment method in the same currency as purchase, generally within 5 – 10 business days.

If a return does not meet Sleek Sartor’s standards for example, evidence of wear, removed tags, or missing authentication materials, the refund may be declined and the item returned at your expense.

For change-of-mind returns, the customer is responsible for return shipping costs. Original delivery charges are non-refundable. If an order is refused, uncollected, or returned due to incorrect delivery information, the cost of both outbound and return shipping will be deducted from the refund.

All orders are shipped Delivered Duties Paid (DDP). No additional duties or taxes are payable on approved returns or exchanges of the same item.

Exchanges are designed to be effortless.

Complimentary exchanges apply only to the same item in a different size.

If you wish to exchange an item for a different size or variant, contact help@sleeksartor.com within 14 days of delivery to confirm availability.

Once approved, you will receive a Return Authorisation (RA) number and return instructions. Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.

• Size or colour exchanges: Subject to availability. If the requested size or colour is unavailable, a refund will be issued to the original payment method. Replacement items are shipped without additional duties.

All exchanges must meet standard return conditions, items must be unworn, unused, and returned with all original packaging and tags intact.

For hygiene and safety reasons, certain categories are non-returnable once opened or worn:

• Intimate apparel, swimwear, and earrings.
• Beauty, fragrance, and skincare items with broken seals.
• Any product worn, altered, or damaged after delivery that does not meet return conditions.

These exclusions maintain the integrity and pristine condition of our luxury catalogue. If unsure, please contact help@sleeksartor.com before initiating a return.

Returns may be declined if:

• Items show signs of wear, use, or damage.
• Tags, security seals, or packaging are missing or tampered.
• Components (boxes, dust bags, cards) are incomplete.
• The product was altered, customised, or cleaned post-delivery.
• The return was initiated after the 14-day period.

Declined returns will be shipped back to the sender. The cost of return shipping for declined items is the responsibility of the customer.

All inspections are performed with fairness and consistency to protect both customers and brand partners.

Orders are processed quickly through our automated fulfilment system. Once processing has begun, orders cannot be modified or cancelled.

We encourage customers to review all details carefully before checkout.

In limited cases such as duplicate orders or early input errors, please contact help@sleeksartor.com immediately.

If the order has already shipped, you may still return it under our Full Returns & Exchange Policy once delivered.

Business name: Sleek Sartor
Operated by ELITEENSEMBLE PTY LTD (ABN 72 677 901 272 / ACN 677 901 272)
Last updated: January 2026

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1. Overview

This policy outlines how Sleek Sartor (“we”, “our”, “us”) manages returns, exchanges and refunds for online purchases made through www.sleeksartor.com.

We are committed to providing a transparent, effortless post-purchase experience while maintaining the integrity of our luxury merchandise.

Where this policy differs from consumer law, the rights granted by applicable legislation (including the Australian Consumer Law and EU Directive 2011/83/EU) prevail.

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2. Eligibility for Returns

Returns are accepted within 14 days of delivery if items meet all of the following conditions:

• Unworn, unused, unwashed and in original condition.
  
• All designer packaging (tags, authenticity cards, boxes, dust bags) included.
  
• A valid return authorisation issued by Sleek Sartor before dispatch.
  

Non-returnable items include:

• Made-to-order or personalised products.
  
• Lingerie, swimwear, hosiery and beauty items (for hygiene reasons).
  
• Products marked “Final Sale” or “Non-Returnable.”

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3. Requesting a Return or Exchange

1. Email help@sleeksartor.com with your order number and reason for return (including photos if relevant).
   
2. Once approved, we will issue a DHL Express pre-paid return label and instructions.
   
3. Once your Return Authorisation (RA) is issued, the item must be shipped within five (5) business days.

All returns must use the official label and documentation to ensure correct customs clearance and tracking.

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4. Exchange Policy

We understand that sizing can vary across designer brands.
Where the same item is available in a different size, Sleek Sartor will happily arrange a complimentary exchange.

For approved size exchanges:

• Return shipping, re-shipment and any associated duties or fees are fully covered by Sleek Sartor.
  
• Replacement items ship via complimentary express delivery with no additional duties or taxes applied.
  
• Size exchanges apply only to identical items originally purchased (same style code, colour and price).

If the desired size or colour is unavailable, we may offer a store credit (valid 12 months) or refund instead.

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5. Refunds

Refunds are issued once returned items pass inspection.

• Defective or incorrect items: Full refund plus complimentary return shipping.
  
• Size exchanges: No deductions — covered in full by Sleek Sartor.
  
• Change-of-mind, uncollected or refused shipments: Applicable charges deducted (see Section 6).

Refunds are credited to the original payment method within 5–10 business days, depending on your financial institution.

All prices displayed at checkout include import duties and taxes (Delivered Duties Paid – DDP). No additional payments are required upon delivery.

In rare cases where a customs authority reassesses duties or applies adjustments beyond the calculated amount, Sleek Sartor will liaise directly with the courier and customer to resolve the discrepancy promptly and fairly.

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6. Return Shipping Costs

All returns use DHL Express tracked and insured labels issued by Sleek Sartor.

Change-of-mind, uncollected or refused shipments may incur the following deductions from any refund:

1. Two-way transportation costs (outbound and return shipping).
   
2. Re-importation or customs-clearance fees (if applicable).
   
3. Payment-processing fees (up to 4%) may apply where charged by the payment provider.

All deductions, where applicable, are calculated in Australian Dollars (AUD) based on prevailing exchange rates at the time of refund.

No deductions apply to approved exchanges or defective returns.

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7. Inspection & Quality Control

Returned items undergo strict inspection upon arrival. We may decline returns that:

• Show wear, damage or alteration.
  
• Lack tags, authenticity materials or original packaging.
  
• Arrive outside the return window or without authorisation.

Declined returns will be sent back to the customer at their expense.

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8. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

1. Check with your bank or card provider.
   
2. Email help@sleeksartor.com for assistance and trace verification.

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9. Duties, Taxes & International Returns

Sleek Sartor operates on a Delivered Duties Paid (DDP) basis.

All duties, taxes and brokerage fees are calculated and collected at checkout based on your destination. These charges are not re-billed or payable at delivery.

For approved size exchanges of the same product, no additional duties or taxes will be charged on the replacement shipment.

In rare cases of customs re-assessment or return from non-compliance (change of mind, refusal etc.), associated clearance costs may be deducted from any refund as outlined in Section 6.

All returned shipments must use Sleek Sartor-issued DHL documentation to ensure accurate customs clearance and tracking. Returns sent using non-approved labels may experience delays or be refused at customs.

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10. Damaged, Defective or Incorrect Items

If you receive a damaged or incorrect item, contact help@sleeksartor.com within 48 hours of delivery.

Provide clear photos for verification. Once confirmed, Sleek Sartor will arrange a complimentary collection and either ship a replacement or issue a full refund (including any duties or shipping charges).

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11. Non-Delivery or Refused Shipments

If a shipment is refused, unclaimed, or cannot be delivered due to an incorrect address or repeated failed delivery attempts, it will be returned to Sleek Sartor.

In such cases:

• The two-way transportation costs, customs re-importation fees, and any payment-processing charges (up to 4 %) will be deducted from the refund.
  
• Original outbound shipping fees are non-refundable.
  
• Duties and taxes already paid at checkout under the Delivered Duties Paid (DDP) model cannot be reclaimed once the parcel has cleared customs.

We strongly encourage customers to monitor tracking updates and courier communications to ensure successful delivery and to avoid unnecessary delays or deductions.

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12. Cancellations

Orders already in processing cannot be cancelled.

If a cancellation request is received before dispatch, it may be honoured subject to payment-reversal fees where applicable.

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13. Policy Alignment with Global Standards

This policy is designed in accordance with the Australian Consumer Law (ACL), the EU Consumer Rights Directive 2011/83/EU, and other applicable international e-commerce standards, ensuring consistent consumer protection across all regions in which we operate.

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14. Updates to this Policy

We may revise this policy to reflect changes in courier operations, regulatory requirements or tax rules.

Any updates will be posted on our website and, where material, communicated via email or banner notice.

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15. Contact

Customer Support – Sleek Sartor
📧 help@sleeksartor.com

Business Address: 20B / 1 Maitland Place, Norwest NSW 2153, Australia
Postal Address: PO Box 557, Kellyville NSW 2155, Australia

Please note: This address is for business correspondence only. Returns must be authorised and sent using the DHL return instructions provided by Sleek Sartor.