Returns and Exchange
At Sleek Sartor, we are dedicated to delivering an exceptional experience that aligns with the quality of our curated luxury offerings. Our returns and exchange policies are crafted to guarantee your complete satisfaction while upholding the integrity of our premium products.
Returns FAQs
Right of Withdrawal
As a valued customer, you are entitled to cancel your purchase contract without any penalty and without needing to provide a reason within 14 days from the date you receive the product. This policy aligns with consumer protection laws, ensuring you have enough time to assess your purchase.
How to Initiate a Return or Exchange
To utilize your right of withdrawal, kindly follow these steps:
- Reach out to our customer service team at help@sleeksartor.com in writing within 14 days of receiving your product.
- You can either use our optional withdrawal form below or submit any other written statement clearly indicating your intention to return the item.
- Our team will handle your request and send you further instructions.
Returning Your Product
After you have informed us of your decision to withdraw:
- Return the product promptly, ensuring it is done within 14 days from the date you informed us of your decision to cancel.
- Make sure the product is in its original condition, unworn, and includes all tags and packaging.
- You will be responsible for the direct costs associated with returning the product, unless you have made different arrangements with our customer service team.
Refund Process
Once your return has been processed successfully:
- We will refund all payments received from you for the purchase.
- The refund will be processed using the same payment method you used for the original purchase.
- Refunds will be issued within a maximum of 14 days from the date we are informed of your withdrawal request.
Exclusions from the Right of Withdrawal
Please be aware that some products are not eligible for the right of withdrawal:
- Customized items.
- Products that are prone to quick deterioration or have a short shelf life.
- Sealed items that, once opened, cannot be returned for health or hygiene reasons.
Conditions for Non-Acceptance of Returns
We reserve the right to reject returns in the following circumstances:
- The product is defective due to improper use or carelessness.
- The product is missing essential components, such as accessories.
- The product does not comply with our return policy.
In these instances, the product will be sent back to you, and you will be responsible for the shipping costs.
Modifying or Cancelling Orders
- Modifications to an existing order are only permitted if they involve changing the final delivery address.
- Any address changes must be communicated promptly, within 24 hours of placing the order.
- Order cancellations are only allowed if the item has not yet been dispatched.
- If the order has already been dispatched and you wish to cancel, a processing fee will be deducted from your refund.
Customer Support
Our committed customer service team is available to help you with any inquiries or concerns about returns and exchanges. Feel free to reach out to us at help@sleeksartor.com for tailored assistance.
Commitment to Quality and Satisfaction
At Sleek Sartor, we are dedicated to delivering outstanding products and services. Our returns and exchange policy is crafted to guarantee your complete satisfaction while preserving the quality of our luxury offerings. We value your trust in our brand and eagerly anticipate the opportunity to continue providing you with the finest luxury products.