Frequently Asked Questions

About Sleek Sartor

Sleek Sartor is a premier digital multi-label luxury retailer. We offer our discerning clientele a curated selection of premium merchandise from the world's most coveted designer brands. As a web-based multi-designer showroom, we pride ourselves on providing an unparalleled online shopping experience, connecting our customers with a vast array of elite products that epitomize elegance, sophistication, and exceptional quality.

What type of products does Sleek Sartor offer?

Our catalogue includes a wide range of luxury items such as:

• Clothing (e.g., designer dresses, suits, and casual wear)

• Shoes (e.g., luxury sneakers, heels, and boots)

• Bags (e.g., handbags, totes, and clutches)

• Watches

• Jewellery

• Accessories (e.g., scarves, belts, and sunglasses)

We proudly showcase an impressive selection of products from over 500 prestigious luxury brands, featuring iconic names such as Givenchy, Balenciaga, Versace, and many others.

Shopping Experience

How to shop at Sleek Sartor?

You can place your order using our secure online platform at www.sleeksartor.com or for additional assistance you contact are dedicated support team.

How do we ensure authenticity of our luxury products?

At Sleek Sartor, authenticity is our promise for every item in our collection. By employing a selective distribution strategy, we source directly from the most esteemed authorized distributors worldwide. Each piece is subjected to thorough authentication by our suppliers, ensuring that you receive only the finest genuine luxury goods.

Shipping and Delivery

How do we handle the shipping of luxury goods?

Ensuring an exceptional luxury experience begins with the careful handling of your consignment. We prioritize discretion and meticulous attention in the delivery process. To guarantee that each item arrives in perfect condition, we package them with the utmost care. Additionally, we offer premium shipping options, including white-glove delivery for select items, making your journey from purchase to unboxing truly remarkable.

Do we offer international shipping?

Absolutely, we offer international shipping to a curated selection of destinations around the globe. Our extensive network enables us to reach discerning clients with the finest luxury products, no matter where they are located. However, please be aware that certain restrictions may apply to uphold our selective distribution model. (See “Shipping & Delivery” for more information)

Returns and Exchanges

What is our returns policy for luxury items?

Our return policy is thoughtfully designed to align with the exclusive nature of our products. If you are not completely satisfied with your purchase, you have the option to return the item within 14 days of receiving it. Please ensure that it remains in its original, pristine condition, along with all accompanying documentation and packaging.

How to initiate a return or exchange?

To begin the process of a return or exchange, please reach out to our support team within 14 days of receiving your order. They will assist you with our discreet return procedure, ensuring that your experience aligns with the luxury service standards you expect from us.

What payment methods do we accept?

We offer a variety of premium payment options to enhance your shopping experience, including major credit cards, bank transfers, and select BNPL options. Rest assured, all transactions are processed through advanced secure payment gateways, ensuring the protection of your financial information.

How do we ensure the security of your personal and payment information?

Your privacy and security are our top priorities. We utilise advanced encryption technologies and strict data protection protocols to protect all personal and financial information. Additionally, our systems undergo regular audits to guarantee compliance with the highest international security standards.

Customer Support

How to contact our customer support team?

Our dedicated support team is here to assist you with any inquiries or requests. You can connect with us through email, or by using the secure messaging system on our website.

At Sleek Sartor, we are devoted to delivering an unparalleled luxury experience. Our policies and services are carefully crafted to ensure your complete satisfaction while preserving the integrity and exclusivity of our offerings. We appreciate your discerning taste and eagerly look forward to continuing to serve you with the finest luxury products available worldwide.

Get in touch

Have questions about your order, or a general enquiry?