Frequently Asked Questions

Our catalogue features an extensive selection of luxury fashion for men and women, including:

• Clothing – designer dresses, tailored suits, and contemporary ready-to-wear
• Shoes – luxury sneakers, heels, boots, and loafers
• Bags – handbags, totes, clutches, and crossbody styles
• Watches & Fine Jewellery
• Accessories – sunglasses, belts, scarves, and small leather goods

We showcase more than 500 prestigious brands, from Givenchy and Versace to Burberry and Saint Laurent.
Our catalogue updates daily through our authorised fulfilment network, ensuring access to the latest collections, limited releases, and seasonal arrivals.

You can enjoy the Sleek Sartor experience with or without an account.
Guests may complete purchases securely at checkout, while creating an account offers added benefits: faster checkout, order tracking, simplified returns, and exclusive access to private releases.

Your account dashboard allows you to manage addresses, payment methods, and view past orders — all protected under our Privacy Policy.

Once your order ships, you’ll receive a DHL Express tracking link by email. This link provides real-time updates from our European distribution centre to your doorstep.

If you checked out as a guest, you’ll still receive these updates automatically by email.

You can also log in to your Sleek Sartor account for live tracking and history. Please allow up to 24 hours after dispatch for tracking activation.

Shopping at Sleek Sartor is designed to be effortless and secure. Visit sleeksartor.com to explore our curated catalogue.
Checkout uses our encrypted Shopify Plus platform, supporting all major cards, digital wallets, and Buy Now Pay Later (BNPL) options in your preferred currency.

You may shop as a guest or registered member. Our team at help@sleeksartor.com is always available for assistance — from styling inquiries to order support.Every transaction is handled with the discretion and precision expected of a luxury house.

Authenticity is our foundation. Every item is sourced exclusively from authorised European distributors and verified brand partners.
Each undergoes multi-stage verification — documentation checks, supplier certification review, and physical inspection before dispatch.
This guarantees that every piece is genuine, brand-new, and delivered in its original designer packaging.

All Sleek Sartor orders ship via DHL Express or equivalent premium couriers.
Orders are processed within 1–3 business days and delivered within approximately 3–10 business days, depending on location and customs clearance.
Every parcel is securely packaged in original designer boxes or dust bags, enclosed within reinforced cartons for protection.

We offer complimentary worldwide express shipping on orders over A$ 850 AUD.All shipments are handled on a Delivered Duties Paid (DDP) basis, meaning duties and taxes are prepaid at checkout — so there are no additional fees upon delivery.

Yes — Sleek Sartor proudly serves clients in:Australia, USA, UK, Canada, Singapore, Hong Kong, China, India, New Zealand, and Indonesia.We currently cannot ship to Ukraine, Russia, Pakistan, Israel, Uzbekistan, or Azerbaijan due to courier restrictions.We continually expand our logistics network and will update coverage as new markets open.

Yes. Sleek Sartor includes estimated import duties, taxes, and related fees at checkout.Our advanced cross-border calculation system automatically determines these charges based on your destination and product classification, ensuring a transparent final cost before purchase.

Your order clears customs swiftly under our prepaid Delivered Duties Paid (DDP) model.

Sleek Sartor manages all customs clearance through our logistics partners.In rare cases where local authorities request additional identification, DHL may contact you directly.

Otherwise, all paperwork, duties, and taxes are handled by us, ensuring a frictionless delivery experience.

Returns are accepted within 14 days of delivery if items remain unworn, unused, and in original packaging with tags intact.

To initiate a return, contact help@sleeksartor.com for a Return Authorisation (RA) and a prepaid DHL Express label.

• Defective or incorrect items: complimentary return shipping + full refund
• Size exchanges: complimentary return shipping + no additional duties or taxes
• Change-of-mind or uncollected returns: return shipping costs may be deducted

Refunds are issued to the original payment method within 5–10 business days after inspection.For more details, see our Returns & Exchange Policy.

Email help@sleeksartor.com within 14 days of delivery with your order number and reason for return.We’ll verify eligibility and send your DHL prepaid label with instructions.All returns are tracked and inspected before refunds or exchanges are processed.

We accept all major credit and debit cards — Visa, Mastercard, American Express, and UnionPay — plus digital wallets such as Apple Pay, Google Pay, and Shop Pay.Eligible regions also support Buy Now Pay Later (BNPL) services like Afterpay, Klarna, and Zip.

Our entire platform — powered by Shopify Plus and integrated with NAB Gateway — is PCI DSS Level 1 compliant, the highest global payment-security standard.

All card data is encrypted, tokenised, and never stored on our servers.

We adhere strictly to the Australian Privacy Principles (APPs) and GDPR, with ongoing penetration testing and data-integrity audits.

For after-hours queries, our Gorgias AI chatbot provides secure, limited-scope assistance and never handles payment data.Learn more in our Privacy Policy.

Our Client Care Specialists are available to assist with enquiries, orders, and returns through the following channels:

• Email: help@sleeksartor.com
• Gorgias Live Support Portal: accessible directly through our website for real-time assistance

Our live support hours are Monday – Friday, 9:00 AM – 6:00 PM (AEST).
During these hours, you’ll be connected with a dedicated support agent through the Gorgias portal for immediate assistance.

Outside of normal working hours, you may still email us or use the same portal, where our AI-powered chatbot remains available to help with:

• Order tracking and delivery updates
• Return and exchange guidance
• Policy or account-related questions

We aim to respond to all emails and messages received outside of normal working hours through our chatbot within one business day.
For faster resolution, please include your order number in the subject line or chat request.

At Sleek Sartor, every interaction is handled with the same discretion, precision, and care that defines our brand.