Frequently Asked Questions

Our catalogue features an extensive selection of luxury fashion for men and women, including:

• Clothing – designer dresses, tailored suits, and contemporary ready-to-wear
• Shoes – luxury sneakers, heels, boots, and loafers
• Bags – handbags, totes, clutches, and crossbody styles
• Watches & Fine Jewellery
• Accessories – sunglasses, belts, scarves, and small leather goods

We showcase more than 500 prestigious brands, from Givenchy and Versace to Burberry and Saint Laurent.
Our catalogue updates daily through our authorised fulfilment network, ensuring access to the latest collections, limited releases, and seasonal arrivals.

Authenticity is fundamental. All products are sourced brand-new through established authorised distributors and verified supply partners who supply leading international retailers. These partners provide documentation confirming product authenticity and origin.

You can enjoy the Sleek Sartor experience with or without an account.

Guests may complete purchases securely at checkout, while creating an account offers added benefits: faster checkout, order tracking, simplified returns, and exclusive access to private releases.

Your account dashboard allows you to manage addresses, payment methods, view past orders and all protected under our Privacy Policy.

Once your order ships, you’ll receive a DHL Express tracking link by email. This provides real-time updates from our international fulfilment partners to your doorstep.

If you checked out as a guest, you’ll still receive these updates automatically by email.

You can also log in to your Sleek Sartor account for live tracking and history. Please allow up to 24 hours after dispatch for tracking activation.

Shopping at Sleek Sartor is designed to be effortless and secure. Visit sleeksartor.com to explore our curated catalogue.

Checkout uses our encrypted Shopify Plus platform, supporting all major cards, digital wallets, and Buy Now Pay Later (BNPL) options in your preferred currency.

You may shop as a guest or registered member. Our team at help@sleeksartor.com is always available for assistance, from styling inquiries to order support. Every transaction is handled with the discretion and precision expected of a luxury house.

Pricing reflects current market and distribution conditions, including:

• Inventory type (seasonal or clearance).
• Regional supply availability.
• Commercial terms with distribution partners.

Pricing may vary due to international sourcing, currency fluctuations, regional availability, and supplier pricing conditions.

All Sleek Sartor orders ship via DHL Express or equivalent premium couriers.

Orders are processed within 1–3 business days and delivered within approximately 3–10 business days, depending on location and customs clearance.

Orders are securely packaged for protection during transit. Where provided by the brand or supplier, items may include original packaging such as boxes, dust bags, or authenticity materials.

We offer complimentary worldwide express shipping on orders over $850 AUD. All shipments are handled on a Delivered Duties Paid (DDP) basis, meaning duties and taxes are prepaid at checkout so there are no additional fees upon delivery.

Yes, Sleek Sartor proudly serves clients in Australia, USA, UK, Canada, Singapore, Hong Kong, China, India, New Zealand, and Indonesia. We continually expand our logistics network and will update coverage as new markets open.

Yes. Sleek Sartor includes estimated import duties, taxes, and related fees at checkout.

Duties and taxes are calculated based on destination regulations and product classification. In rare cases, local customs authorities may request additional information from the recipient.

Sleek Sartor manages all customs clearance through our logistics partners. In rare cases where local authorities request additional identification, DHL may contact you directly.

Otherwise, all paperwork, duties, and taxes are handled by us, ensuring a frictionless delivery experience.

Returns are accepted within 14 days of delivery if items remain unworn, unused, and in original packaging with tags intact.

To initiate a return, contact help@sleeksartor.com for a Return Authorisation (RA) and a prepaid DHL Express label.

• Defective or incorrect items: complimentary return shipping + full refund
• Size exchanges: complimentary return shipping + no additional duties or taxes
• Change-of-mind or uncollected returns: return shipping costs may be deducted

Refunds are issued to the original payment method within 5–10 business days after inspection. For more details, see our Returns & Exchange Policy.

Email help@sleeksartor.com within 14 days of delivery with your order number and reason for return. We’ll verify eligibility and send your DHL prepaid label with instructions. All returns are tracked and inspected before refunds or exchanges are processed.

Returns must be shipped back from the country of delivery. International return transit times may vary depending on location.

We accept all major credit and debit cards, Visa, Mastercard, American Express, and UnionPay. Plus digital wallets such as Apple Pay, Google Pay, and Shop Pay. Eligible regions also support Buy Now Pay Later (BNPL) services like Afterpay and soon the addition of Klarna, and Zip.

Our checkout platform is PCI DSS Level 1 compliant, and card data is encrypted and tokenised. We do not store raw card details. We also adhere to relevant privacy standards, including GDPR for applicable regions.

All card data is encrypted, tokenised, and never stored on our servers.

We adhere strictly to the Australian Privacy Principles (APPs) and GDPR, with ongoing penetration testing and data-integrity audits.

For after-hours queries, our Gorgias AI chatbot provides secure, limited-scope assistance and never handles payment data. Learn more in our Privacy Policy.

No. Sleek Sartor is an independent retailer. We do not have ownership, endorsement, or official partnership agreements with any designer brands listed on the site.

This FAQ provides factual operational details to support customer understanding and platform compliance; it is not intended as primary brand storytelling. For an overview of our identity as a retailer, please refer to the About page.

Our Client Care Specialists are available to assist with enquiries, orders, and returns through the following channels:

• Email: help@sleeksartor.com
• Gorgias Live Support Portal: Live Chat is accessible directly through our website for real-time assistance.

Our live support hours are Monday – Friday, 9:00 AM – 6:00 PM (AEST).
During these hours, you’ll be connected with a dedicated support agent through the Gorgias portal for immediate assistance.

Outside of normal working hours, you may still email us or use the same portal, where our AI-powered chatbot remains available to help with:

• Order tracking and delivery updates.
• Return and exchange guidance.
• Policy or account-related questions.

We aim to respond to all emails and messages received outside of normal working hours through our chatbot within one business day.

For faster resolution, please include your order number in the subject line or chat request.

At Sleek Sartor, every interaction is handled with the same discretion, precision, and care that defines our brand.